Return Policy

Floine - Return Policy

Refund & Exchange Policy

 

Final Sale Items

Due to the delicate nature of paper products, all sales are final. Once purchased, items cannot be returned or exchanged unless they are confirmed to have a factory defect.

 

Factory Defects

We are committed to delivering high-quality products. If you receive an item with a factory defect (e.g., misprints, missing pages, or structural flaws caused during manufacturing), you may be eligible for a replacement or refund.

 

Why This Policy?

Paper products are inherently delicate and may be easily damaged by handling, environmental factors, or transportation. Additionally, each product description includes a statement noting that minor imperfections may occur due to:

• International Shipping: Products may experience slight damage (e.g., bent edges or scuffs) during transit.

• Material Sensitivity: The fragile nature of paper products can make them more prone to wear and tear. Also some Eco-friendly papers have some dots or marks, which is normal.

 

Because of this, we can only accept returns for confirmed factory defects directly related to manufacturing issues.

 

Eligibility for Factory Defect Claims

1. Timeframe: Notify us within 5 days of receiving the product.

2. Proof of Defect: Submit a clear photo and description of the defect for review.

3. Inspection: If the defect is verified as a factory issue, we will provide a replacement, refund, or store credit.

 

Important Notes

• Factory defects do not include minor damage caused by international shipping, material sensitivity, or improper storage after delivery.

• Items must be unused and in their original condition when submitting a claim.

 

How to Submit a Claim

Contact us at floineusa@gmail.com with your order number, photos of the defect, and a brief explanation of the issue. We will get in touch and resolve the issue as soon as possible. Thank you!